Toronto, City of

Record Details
Alternate Name 311 ; 3-1-1 ; Access and Equity, Race Relations, Disability and Human Rights ; Access Toronto ; Blue Bin ; City of Toronto ; Emergency Energy Fund ; Emergency Operations Centre ; Green Bin ; Grey Bin ; Hardship Fund ; HELP ; Home Energy Loan Program ; kids@computers ; Metro Hall ; Newcomer Kiosks ; Ontario Renovates ; Toronto City Hall ; Toronto Renovates
Office Phone 311 ; outside city limits 416-392-2489 (416-392-CITY)
TTY Phone 416-338-0889
Fax 416-338-0685
E-Mail 311@toronto.ca
Website www.toronto.ca
Primary Executive Giuliana Carbone, Interim City Manager
Description (Service) Information and referral for City of Toronto services and programs including building permits, inspections and zoning * emergency and disaster preparedness * environmental protection programs * garbage/recycling collection and complaints, including reports of illegal dumping * human rights * kids@computers (computers for children of low income families) * housing standards and complaints (apartments and rooming houses) * marriage licenses and wedding chambers * noise * pest control * property taxes * road maintenance and traffic information * water and sewers

Sidewalk snow removal for seniors and persons with disabilities in East York, Toronto and York -- 416-392-7768, option 4

Hardship Fund, 416-338-8888 -- for low-income residents who are not receiving social assistance * help with health-related expenses such as eyeglasses, emergency dental work, medication, walkers

Emergency Energy Fund 416-338-8888 -- financial assistance for low income residents with disconnections due to late payment of bills

Toronto Renovates 416-392-7620 -- funding for low-income seniors and low-income people with disabilities for health or safety repairs or accessibility modifications to their homes

Property tax and water bill relief programs -- for low-income seniors and low-income people with disabilities

Home Energy Loan Program 416-392-1826 -- low-interest loans to homeowners for energy retrofits * loan is repaid through installments on the property tax bill

Newcomer Kiosks -- information and referral to interpretation and translation services, employment training, community services, schools, health care * located throughout Toronto

For information on Community Councils, Mayor and City Councillors see separate entries
Hours Toronto City Hall -- Mon-Fri 7:30 am-9:30 pm * 311 -- Mon-Sun 24 hours
Areas Served Toronto
Boundaries City of Toronto
Eligibility Varies by program
Languages English ; telephone interpretation service available for access to services
Located In Community Toronto Downtown Central
Address & Map
Toronto City Hall
100 Queen St W
Toronto, ON M5H 2N2
 
View Google Map
Intersection Bay St and Queen St W
Physical Access Designated parking at entrance - in underground parking lot, with ramp to entrance ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Barrier-free washroom including door and stall ; Dedicated accessible washroom with all features ; Wheelchair accessible washroom, assistance needed with door - on upper floors
Service Categories 311 Services ; City Government Information Services ; City/County Offices of Emergency Services ; Computer Distribution Programs ~ Social Assistance Recipients ~ Families ; Discrimination Assistance ; Energy/Water Conservation Improvements ; Home Barrier Removal Grants ; Home Rehabilitation Programs ; Housing Complaints ; Illegal Dumping Reporting ; Land Development Services ; Local Tax Collection Agencies ; Marriage Licences ; Noise Abatement ; Pest Control Services ; Property Tax Information ; Property Tax Payment Assistance ; Recycling ; Refuse Collection ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Street Maintenance ; Traffic Bulletins/Information ; Trash/Recycling Service Complaints ; Utility Assistance ; Utility Assistance ~ Older Adults ; Utility Assistance ~ People With Disabilities ; Wastewater Collection/Processing ; Water Supply System ; Wedding Related Services

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