York Support Services Network

Site: Telephone Service

Service: Community Crisis Response Service

Record Details
Alternate Name 310-COPE ; Community Crisis Bed Program ; Community Crisis Response Service ; YSSN
Toll Free Phone 1-855-310-2673 (1-855-310-COPE)
TTY Phone 1-866-323-7785
Crisis Phone 1-855-310-2673 (1-855-310-COPE)
Website https://cope.yssn.ca/home/what-level-of-crisis-are-you-in/get-support/
Primary Contact Carrie Dinsmore, Supervisor, Community Crisis Response Program; Phone: 1-905-953-5402 ext 3335
Alternate Contact Erick Roat, Supervisor, Community Crisis Response Program; Phone: 1-905-953-5402 ext 3332
Established 1996
Primary Executive Marie Lauzier, Executive Director; Phone: 1-905-898-6455
Alternate Executive Jean West, Director, Mental Health Programs
Funding Provincial
Description (Service) Confidential crisis telephone, text and live chat response service * mental health Information and Referral for York Region, South Simcoe and North York * supports children and adolescents experiencing mental health crisis, as well as older adults, their families and their caregivers who live and cope with dementia, mental health disorder and other neurological conditions at home, in long term care facilities or elsewhere * Community Crisis Bed Program * Co-Response Police teams for South Simcoe and York Region

Mobile Crisis Response Teams for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond within 12 hours, 7 days a week to provide on-site supports

Co-Response Mental Health Unit available 12/7 to provide on-scene mental health assessment, consultation and support to assist York Region Police, York EMS and South Simcoe Police

Child and Adolescent Crisis Response in partnership with Kinark Child and Youth Services * face to face response to provide assessment, stabilization and connection to services
Hours Crisis Helpline Mon-Sun 24 hours * Text and Live Chat Mon-Sun 7 am to 12 midnight
Dates Year round
Areas Served South Simcoe ; York Region
Boundaries York Region, North York & South Simcoe * callers from other regions will be redirected to appropriate services in their local calling area
Eligibility No restrictions
Application Individuals are connected with a crisis response professional, 24 hours-a-day, 7 days-a-week * the crisis worker will provide an immediate response in a variety of critical situations, including: feelings of distress, loneliness, anxiety or fear, thoughts of suicide
Languages English ; French ; Interpretive Services ; Translation services available
Fees None
Site Location York Region & South Simcoe
Located In Community Newmarket
Physical Access Not Applicable
Service Categories General Crisis Intervention Hotlines
Print Material Brochures available on request


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