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Print Version (New Window)| Record #: NKT2495 | Last Modified: 07 Nov 2019 | Last Full Update: 26 Mar 2019 |
| Record Details | |
|---|---|
| Alternate Name | ADR Chambers Inc ; Ombudsman |
| Office Phone | ADR King, East Gwillimbury and Regional Municipality of York 1-844-235-4442 * Provincial Ombudsman 1-800-263-1830 |
| Fax | 1-877-803-5127 |
| ombudsman@adr.ca | |
| Website | municipalombuds.ca |
| Primary Contact | Susan Felver, Bilingual Intake Coordinator, ADR Chambers Ombuds Office; Phone: 416-307-0000; Email: ombudsman@adr.ca |
| Alternate Contact | Diane Menanteau, Bilingual Intake Coordinator, ADR Chambers Ombuds Office; Phone: 416-307-0000; Email: ombudsman@adr.ca |
| Funding | City / Town ; Regional / Municipal |
| Description (Service) | Ombudsman * Independent investigation and resolution of complaints about the administration of all Regional and municipal departments, services and agencies * systemic investigations into recurring problems *confidential Regional Municipality of York Submission form: https://municipalombuds.ca/wp-content/uploads/2016/05/York-Complaint-Submission-Form.pdf City of Markham first submit a service request to the appropriate Department * Complainants can track their service request using the number they received when they submitted their request online * Online Request Form: http://www.markham.ca/wps/portal/Markham/MunicipalGovernment/HowCanWeHelp/RequestAService/ East Gwillimbury Complaint Submission Form: https://municipalombuds.ca/wp-content/uploads/2016/05/East-Gwillimbury-Complaint-Submission-Form.pdf Township of King must first file a formal complaint about municipal services or operations to Township using Formal Complaint Submission Form and submit by mail, in person, or email to Township Clerk Complaint Form: http://www.king.ca/KingPages/Forms/Documents/Formal%20Complaints%20Submission%20Form.pdf |
| Hours | Call for information |
| Areas Served | York Region |
| Eligibility | Any member of the public who interacts with the Regional Municipality of York or the local municipalities Township of King, Town of Georgina, Town of East Gwillimbury, Town of Whitchurch-Stouffville, Town of Newmarket, Town of Aurora, Town of Richmond Hill, City of Vaughan, City of Markham or those contracted on their behalf |
| Application | contact by phone or email * see description for complaint process which must be followed before contacting ombudsman and include completed and signed Complaint Submission Form within one year since the complainant completed going through the Town’s complaint process * appointment required for Provincial Ombudsman office, online submission form available for Provincial Ombudsman |
| Languages | English |
| Fees | None |
| Located In Community | York Region |
| Mailing Address | c/o ADR Chambers - Ombuds Office PO Box 1006 31 Adelaide E Toronto, On M5C 2K4 |
| Physical Access | Not Applicable |
| Service Categories | Government Complaints/Government Ombudsman Offices |