Programs that link people who are in need of medical care, nursing care, dental care or other types of health care services with qualified practitioners.
Programs that provide information that improves the public's understanding of living and working conditions and other factors that safeguard their health and prevent or reduce the risk of injury, disease, disability and premature death. Health education programs help people make informed decisions about matters which affect their personal health and the health of others. They inform the public of health and safety hazards, help people modify behaviours that compromise their health, encourage people to take advantage of early detection programs and provide information about treatment and rehabilitation options for people who have an illness, injury or disability. They also provide anticipatory information or guidance to help people deal with and understand specific medical procedures, being hospitalized or other necessary interfaces with the health care system.
Programs that create a single, coordinated system of information, access and case management for older adults and people (including children) with disabilities and/or serious illnesses who are seeking short term or long term support to minimize confusion, maximize independence, enhance personal choice, support informed decision-making and provide individualized case management. Centres serve as a single point of entry to public long term support programs and services, generally including home care and adult day programs. They offer information and counselling regarding available long term support options; assist individuals in determining their eligibility for long term care programs and benefits including level of care determinations for long term care nursing facilities and home care programs; provide case management to stabilize long term supports for individuals and their families in times of immediate need; help people plan for their future long term support needs; and provide information about and referral to other programs and benefits (such as health promotion and disease prevention, transportation services, housing and income support programs) that help people remain in the community.
Programs that offer an interactive decision support process that helps individuals in need of long term care and their families understand their strengths, needs, preferences and unique circumstances and weigh the pros and cons of available alternatives. The consultation includes a discussion of the factors to consider when making long term care decisions, information about the range of long term care support options available in their community (such as personal care, transportation and medication management) and resources that can help them pay for services. The program also provides decision support to help identify next steps in the process and help in connecting with services, if needed. The service is generally available to older adults and adults of any age who have a disability; can be of benefit to people using their own resources to pay for services; and may be provided over the telephone or in person (at home, at an agency, in a hospital, at a rehabilitation or nursing facility or in another setting of the person's choosing). The objective of the program is to allow people to live as independently as possible in the setting of their choice.
Programs that provide support services for patients and their families. Included are offices in hospitals or medical clinics that provide advocacy, social work services, or assistance related to admissions or billing; temporary housing for patients/families; mercy flights; morale boosting activities; and other services that support the ability of patients and their families to cope with illness.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.